Vanessa McClain & Jason Traff discuss AI agents with Journal of Commerce

AI tools, specifically AI agents within Transportation Management Systems (TMS), are increasingly used by shippers to automate tasks and augment limited resources. The Journal of Commerce recently interviewed leaders from Optimal Dynamics, PortPro, and EVO about the impact of AI on their  organizations. Vanessa McClain, EVO's Transportation and Vendor Relations Manager and Jason Traff, Shipwell's President and Co-founder, then discuss the time savings and accuracy benefits related to using Shipwell's AI agent, Swifty.

“Anything I can automate or take off our plate is money saved for us. I don’t need it to think for me; I need it to do a task.” - Vanessa McClain, Transportation and Vendor Relations Manager, EVO

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Over the past two years of use, McClain states that she and her team save five to 10 minutes per order, thanks to the automated order creation and elimination of double entry. Shipwell offers AI workflow agents for order creation, documentation classification, shipment updates, appointment scheduling, and dynamic quotes, with over 25% of its customers using at least one of these regularly.

“A TMS is a store of information that has to be displayed in a certain way to help make good decisions. That’s the power of using these agents inside a TMS." - Jason Traff, President & Co-founder, Shipwell

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