Privacy Policy

Welcome to Shipwell's Privacy Policy.  Shipwell provides a platform for shippers and carriers to connect and coordinate on the shipment of goods.

The Privacy Policy explains how Shipwell may collect, use, disclose, and secure information we obtain through the "Service."  The terms "Shipwell," "we," and "us" include Shipwell, Inc. and our affiliates and subsidiaries.  This Privacy Policy is incorporated by reference into the Shipwell Terms and Conditions. Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.

"Personal Information" can be used to readily identify, contact, or locate you.

"Personal Information" means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number.  Except where required by law, we do not consider Personal Information to include information an individual makes public through the Service or information about a device.


We collect information when:

  • you register to use the Service;
  • you use the Service;
  • we receive it from third parties; and
  • you communicate with us. 

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

Registration and Account Information.  You must register to use the Service.  To register, you may need to provide Personal Information, such as your name, company address, email address, and telephone number.  If you are a carrier, you may also be asked to provide DOT#, MC#, CDL#, and insurance-related information.  You may also provide other optional information.

Using the Service.  We collect information you provide through the Service.  For example, when you interact with other users by posting reviews or other comments and by using the chat functionality to contact Shipwell, the Service will collect the information you provide in such submissions, including any Personal Information.

Making Payments.  When you make payments through the Service, you may need to provide financial account information, such as your credit card number or bank routing information, to our third-party service providers.  We do not collect or store such information, though we may receive information about completed transactions that does not include credit card or bank account numbers.

Communicate with Us.  We may collect Personal Information through your communications with our customer-support team or through other communications with us, including through social media.

From Other Sources.  We may receive information, including Personal Information, about carriers from third parties.  For example, we may use third-party services to obtain information about an individual carrier's shipping history and licensing and insurance status.  We may combine this information with other Personal Information we received through the Service. If we do so, this Privacy Policy governs any of this combined information that we maintain in personally identifiable format. 

Location Information from Mobile Devices.  We may collect and store geo-location information from the devices using our Apps.  For example, we may collect and store geo-location information when carriers are searching for shipping jobs or transporting shipments initiated through the Service, so we can suggest shipping jobs to carriers, provide shipment status updates to shippers, and otherwise provide and improve the provision of the Service.  We may also receive geo-location information any time the Apps are running and store it anonymously to help us improve the Service and perform data analysis.

Any user may at any time prohibit the Service from collecting location information by turning this feature off on the mobile device, but the Service likely will not permit the user to perform any shipment jobs if the Service does not have access to geo-location information.  When your mobile device settings permits our collection of geolocationinformation, you expressly consent to our use of location-based services, and you expressly waive and release us from any and all liability, claims, causes of action or damages arising from your use of the Service, or in any way relating to the use of the geo-location and other location-based services.

Information and Content from Your Device.  The Service automatically collects information about your device, such as a device ID and browser type, so that we can provide and customize functionality, such as push notifications.  With your permission, the Service may access and collect information from your device's contact list and photo storage.

Automatic Data Collection: Cookies and Related Technologies.  When you visit our Service or open our emails, we and our third-party partners, such as advertising networks, social media widgets, and analytics providers, may collect certain information by automated means, such as cookies, web beacons and web server logs. By using the Service, you consent to the placement of cookies, beacons, and other similar technology in your browser and on emails in accordance with this Privacy Policy.  The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may use this information, for example, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud.  We may link this data to your profile.  Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same partners.  When they provide such services, they are governed by their own privacy policies.  We currently use Google Analytics to collect and process certain website usage data.  To learn more about Google Analytics and how to opt out, please visit  You may be able to change browser settings to block and delete cookies when you access the Service through a web browser.  However, if you do that, the Service may not work properly.

By using the Service, you are authorizing us to gather, process, analyze, and retain data related to the provision of the Service.  We may retain such information, including Personal Information, indefinitely.



We use information to:

  • facilitate and improve our services; and
  • communicate with you.

We may use anonymized information for any purpose, including for marketing purposes.

Internal and Service-Related Usage.  We use information, including Personal Information, for internal and service-related purposes.  We may use and retain any data we collect to provide and improve any of our services.

Communications.  We may call you at the telephone number and send email to the email address you provide to us and send push notifications to your mobile device if they are enabled, to verify your account and for informational and operational purposes, such as managing shipments, account management, customer service, system maintenance, and other Service-related purposes.

Marketing.  We may use information, including Personal Information, to provide online advertising on the Service and to send you information we think may be useful or relevant to you.  You may opt out of email marketing by using the unsubscribe link in a marketing email.

Aggregate Data.  We may anonymize or aggregate data collected through the Service and use and disclose it for any business purpose, including to perform shipping optimization analysis.



We may share information:

  • with our third-party vendors and service providers;
  • with other users;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.

We Use Vendors and Service Providers.  We may share any information we receive with vendors and service providers we use to help us provide and improve the Service. For example, we will provide Personal Information to payment processors as part of financial transactions and to service providers that provide web and database hosting services.  We use the Google Maps service, and you acknowledge and agree to the Google privacy policy located at  We also use the Plaid payments service, and you acknowledge and agree to the Plaid privacy policy located at  You also agree to grant Plaid the right, power and authority to (acting on behalf of such end user) access and transmit the End User Data as reasonably necessary for Plaid to provide the Service to such end user. We also work with third parties, such as FMCSA, insurance companies, and transportation authorities, to obtain information about carriers, such as their shipping history and licensing and insurance status.

Displaying to Other Users.  The information and content you provide to the Service may be displayed on the Service to other users.  For example, information will be shared between shippers and carriers to complete transactions.  In addition, employees of one shipper or carrier may see information about their colleagues.  We are not responsible for how other users will view and use the posted information.

Marketing.  We do not rent, sell, or share personal information about you that we collect on the Service with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission.  We may allow access to data collected by the Service to enable the delivery of online advertising on the Service, or to send you information we think may be useful or relevant to you.

Legal and Similar Disclosures.  We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others' rights, property, or safety.

Merger, Sale, or Other Asset Transfers.  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Shipwell assets, or transition of service to another provider, your information may be disclosed in connection with the negotiation of such transaction, and/or sold or transferred as part of such a transaction as permitted by law and/or contract.  We cannot control how such entities may use or disclose such information.

With Your Permission.  We may also disclose your Personal Information with your permission.



We take steps in an effort to treat your information securely.

We take steps in an effort to treat your information securely and in accordance with this Privacy Policy.  Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.  We do not accept liability for unintentional disclosure.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service.  If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you.



We do not knowingly collect personal information from children under 13.  We will take steps to delete it if we learn we have collected it.

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13.  If you learn that your child has provided us with personal information without your consent, you may alert us at  If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child's account.



By using the Service, you will transfer data to the United States.

If you are using the Service, you agree to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.



If you would like to request that we update or correct any information that you have provided to us through your use of the Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to



We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy.  We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted.

New Uses of Personal Information.  From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy.  If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.


Contact Information

Shipwell, Inc

701 Brazos St, Suite 1606

Austin, TX 78701


Effective Date: 31 January 2017