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BETA
Introducing Your New AI Coworkers
Watch your supply chain run smoother, faster, and more cost effectively with AI from Shipwell.
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More Than Software. A Digital Workforce.
Now in beta are a fully autonomous Track & Trace AI Worker and an In-App AI Assistant ready to work alongside your team in just minutes, not months. With no steep learning curve and no risky IT integration, you get proven AI that delivers measurable results like decreasing manual tracking overhead and improved shipment visibility. Activate the workers you need to boost productivity, make smarter decisions and scale capacity.
BETA
Track & Trace AI Worker
Manual track and trace is one of the biggest drains on logistics teams. Our new Track & Trace AI Worker changes that. Always on, it monitors every shipment, flags exceptions, and even coordinates with carriers to resolve issues before they become problems. By reducing manual tracking overhead by up to 70%, it frees your team from chasing updates and ensures your customers always have reliable, real-time visibility.
BETA
In-App AI Assistant
Meet the assistant that makes everyday logistics easier. Built directly into the Shipwell platform, it can create orders, build recurring shipments, apply filters, answer questions, and streamline communication. It’s like having a logistics expert on demand - one that never takes a break, never misses a message, and helps your team focus on more important work.
The Next Wave of AI Workers
We started by developing AI tools that make an immediate impact–but that’s only the beginning. Soon, you’ll be able to unlock even more value from your digital workforce with new AI workers, workflows to give you more ways to save time, reduce costs, and stay ahead of every challenge.
Knowledge and Process Worker
Logistics Planning Worker
Settlement & Freight Audit Worker
Sign Up To Be The First To Know
We're expanding our Al worker ecosystem with new specialized workers designed to streamline your logistics operations. Be the first to know when new Al workers become available or request an agent you'd like to see in the Shipwell platform below.
Customizable Settings and Audit Trails for Every Move
Shipwell’s AI capabilities are built on a foundation of trust, security, and compliance—so you can confidently put AI to work in your supply chain.
SOC 2® Compliant:
Cloud-native architecture with 99.9% uptime and robust data privacy controls, so your sensitive supply chain data stays protected and your operations remain uninterrupted.
User Access Control
User authentication and permission enforcement integrated with your existing Shipwell systems, ensuring only authorized team members can access critical information and reducing the risk of data breaches.
Secure Data Handling & Audit Trails
Every shipment and communication is protected, with all worker actions logged for full audit ability, giving you confidence that your data is secure and every action is traceable.
Customizable Settings
Control worker behavior, communication channels, and operational parameters to fit your business needs, so you maintain oversight and flexibility as your operations evolve.
SOC 2® Compliant
Cloud-native architecture with 99.9% uptime and robust data privacy controls, so your sensitive supply chain data stays protected and your operations remain uninterrupted.
User Access Control
User authentication and permission enforcement integrated with your existing Shipwell systems, ensuring only authorized team members can access critical information and reducing the risk of data breaches.
Secure Data Handling & Audit Trails
Every shipment and communication is protected, with all worker actions logged for full audit ability, giving you confidence that your data is secure and every action is traceable.
Customizable Settings
Control worker behavior, communication channels, and operational parameters to fit your business needs, so you maintain oversight and flexibility as your operations evolve.
For more information, visit our privacy policy.
A Home for AI in TMS
Behind every AI tool is a place to manage, configure, and scale them. That’s what Shipwell’s AI Studio is built for - your central hub to activate agents, set preferences, monitor performance, and customize the experience for your business.
Think of it as mission control for your AI workforce. Whether it’s fine tuning how your workers communicate with carriers or extending your assistant’s reach across the platform, Shipwell makes it easy to put AI to work exactly where you need it.
AI That Works Where It Matters Most
Save Time
Do more with less. Autonomous AI workers and intelligent workflows handle repetitive logistics tasks, freeing your team to focus on growth and higher-value work.
Reduce Costs
Cut overhead & prevent delays. By automating busywork and optimizing shipments, Shipwell’s AI delivers ROI, turning your TMS into an investment that pays for itself.
Gain Clarity
Seeing is believing. With real-time insights and proactive track & trace, your team makes smarter decisions and stays confidently in control across the supply chain.
See How AI Works Inside Shipwell
From our autonomous Track & Trace Agent to the always-on in-app Assistant, Shipwell’s AI tools are built to eliminate redundant work, boost efficiency, and give the scale you’ve always wanted.
Request a DemoFrequently Asked Questions
What are Shipwell’s new AI Workers?
Shipwell’s new AI Workers are autonomous digital agents, including a Track & Trace Worker and an in-app AI Assistant, designed to automate logistics tasks, boost efficiency, and extend your team’s capabilities.
How quickly can I start using the Track & Trace Worker and AI Assistant?
Both can be activated and configured in minutes once inside the Shipwell platform without additional IT integration.
What does the Track & Trace Worker do?
The Track & Trace Worker autonomously monitors shipments, flags exceptions, and coordinates with carriers to resolve issues—reducing manual tracking overhead by up to 70% and ensuring real-time visibility.
How does the in-app AI Assistant help my team?
The AI Assistant can create orders, build recurring shipments, process documents, answer questions, streamline team communication and more, acting as a logistics expert on demand.
Can I customize how AI Workers interact with my team and partners?
Yes, Shipwell’s AI Studio lets you configure worker behavior, communication preferences, branding, and permissions to fit your business needs.
What communication channels do the AI Workers support?
Agents can communicate via Shipwell email, in-platform messaging, notifications, and SMS. Future updates will add phone calls and direct email integrations.
How do AI Workers improve compliance and accountability?
Every action taken by an AI worker is logged in a complete audit trail, providing transparency, supporting dispute resolution, and ensuring compliance with enterprise standards.
Will Shipwell’s AI Workers work with my existing systems?
Yes, if you’re already using Shipwell’s TMS, you can use our AI Workers.
How secure is my data with Shipwell’s AI features?
Shipwell is SOC 2 compliant, uses role-based access control, and provides secure data handling with full auditability for every worker action.
What kind of ROI can I expect from Shipwell’s AI Workers?
By automating manual tasks and optimizing workflows, Shipwell’s AI workers deliver measurable ROI—reducing costs, saving time, and improving customer satisfaction.
Can I activate or deactivate AI workers as needed?
Yes, you can easily activate, deactivate, and manage workers through the Shipwell platform, giving you full control over your digital workforce.
What future AI workers are planned for Shipwell?
Upcoming workers will focus on customer service, dispatch optimization, invoice processing, compliance monitoring, and advanced predictive workflows.
Is there a way to monitor and measure worker performance?
Yes, Shipwell provides analytics dashboards to track worker performance, usage statistics, and key metrics like response time and completion rates.
How can I stay updated on new AI features and general availability?
You can sign up for updates and notifications about new AI workers and features directly on this page, or within the Shipwell platform.
