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BETA
A Logistics Assistant Built Into Your Everyday
Logistics teams shouldn’t have to jump between screens, menus, and reports just to get work done. Shipwell’s In-App AI Assistant helps users take action, get answers, and move faster–directly inside the platform.
From creating shipments to asking questions about live data, the assistant turns everyday tasks into simple conversations.
Meet Your Logistics AI Assistant
Shipwell’s In-App AI Assistant is a logistics-focused conversational assistant that lives inside the platform. Think of it as a faster, more intuitive way to interact with your TMS–using natural language instead of navigation. It can help:
Create orders and shipments (including multiple at once)
Apply shipment and order filters
Get real-time shipment or order status
Create, move, cancel, or delete dock appointments
Ask questions of your operational data
Just like a coworker would, the logistics assistant double-checks before taking action. It can only act within your existing user permissions, meaning nothing happens without the right access.
Download The Datasheet
Too Many Clicks. Too Much Context Switching.
Even the best TMS workflows slow teams down when:
- Simple actions require multiple screens and steps
- Users have to remember where to go and how to do things
- Reporting and data questions interrupt execution
- New team members face a steep learning curve
Every interruption and distraction steals time from real logistics work. Our In-App AI Assistant frees you to focus.
How It Works
Once activated, the In-App AI Assistant is always available inside Shipwell, no extra training, setup per user or new workflows to learn.
Click the chat icon in the upper-right corner
Ask a question or make a request
Review and confirm when required
Get results in seconds
Helping Teams Move Faster
Most TMS platforms force users to choose between power and simplicity. The In-App AI Assistant eliminates that trade-off by making complex actions feel effortless.
Reduce clicks
and navigation for everyday tasks
Speed up execution
without changing workflows
Lower the learning curve
for new users
Get faster answers
from your operational data
Keep users focused
inside one interface
Your Assistant, Your Brand
The In-App AI Assistant is configurable through AI Studio, giving authorized users control over how it shows up for your team:
- Give the assistant a new name (it’s Swifty by default)
- Update the avatar to match your brand
- Customize the first message users see when starting a conversation
Whether you want it to reflect your company's personality or simply make it easier for users to recognize, these settings let you customize experiences and further platform adoption.
Enterprise-Grade Security & Data Protection
Like having a conversation with yourself inside a vault: whenever you chat with the In-App AI Assistant, your information is protected.
SOC 2® compliant security practices
Role-based access and authentication
Audit trails for actions taken
No AI model training on customer data
Any conversational AI tool applies large language models (LLMs) to display information clearly. Our logistics assistant makes use of Anthropic’s Claude, because of their robust security measures and data training policies. Your data remains protected and under your control.
Privacy PolicySmarter Conversations, Faster Than Ever Before
The In-App AI Assistant turns everyday logistics tasks into simple conversations–helping your team move faster, with less friction without leaving your TMS.
Request a DemoFrequently Asked Questions
What is the In-App AI Assistant?
The In-App AI Assistant is Shipwell’s logistics-focused conversational AI logistics assistant, built directly into the platform. It allows users to take action, retrieve information, and interact with their data using natural language–without leaving Shipwell.
Where do I access the conversational logistics assistant?
Once activated, the assistant is available by clicking the chat icon in the upper-right corner of the Shipwell platform.
What can the In-App AI Assistant help with?
The logistics AI assistant supports a growing set of everyday logistics tasks, including:
- Creating orders and shipments
- Creating multiple shipments or using shipment templates
- Applying shipment and order filters
- Retrieving shipment and order status
- Managing dock scheduling appointments (create, move, cancel, delete)
- Asking questions of your operational data
Capabilities continue to expand as Shipwell enhances their assistant functionality using AI in the logistics and transportation space.
Does the In-App AI Assistant respect user permissions?
Yes. The assistant uses each user’s existing Shipwell permissions, ensuring users can only see data and take actions they are already authorized to perform.
How does the logistics AI assistant prevent incorrect changes?
Before taking any action that modifies data, the logistics AI assistant confirms its understanding with the user. This ensures accuracy while maintaining speed and ease of use.
Can I see what actions the conversational AI logistics assistant takes?
Yes. Any action that results in a data change is recorded in the Activity Log within AI Studio, providing transparency and traceability.
How fast are responses from the In-App AI Assistant?
Most requests are completed in one to two seconds. Data-intensive queries may take slightly longer, depending on complexity.
Can the In-App AI Assistant be customized?
Yes. Through AI Studio, teams can:
- Rename the assistant
- Update the avatar
- Customize the welcome message shown to users
This allows the assistant to feel consistent with your brand and workflows.
Is the In-App AI Assistant included with Shipwell?
Yes, the In-App AI Assistant is currently included as part of Shipwell’s standard platform offering, unlike some of our autonomous AI Workers which may have separate access. However, Shipwell reserves the right to introduce pricing for the In-App AI Assistant in the future as it evolves into a product add-on. For now, you can enjoy its capabilities fully integrated within your Shipwell experience.
Is my data secure?
Yes. Shipwell applies enterprise-grade security and privacy practices, including:
- SOC 2® compliant controls
- Role-based access and authentication
- Full auditability of data-changing actions
- Use of Anthropic’s Claude with customer data opted out of AI model training
Your data remains protected and under your control.
How can I request new capabilities or provide feedback on the In-App AI Assistant?
Customers can submit feedback and feature requests through Shipwell’s standard customer support and feature request processes.
