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Meet Your AI Workforce
AI built to handle the day-to-day work of logistics, keeping freight moving and bringing control back to your team.
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More Than Software, A System of Action
Shipwell's AI replaces the manual work that slows logistics teams down. From monitoring shipments and resolving exceptions to enacting workflows across your systems and partners, AI keeps operations moving without constant intervention. What starts with AI workers becomes a system that runs logistics end-to-end. Combined with MCP, that execution extends across your systems and partners so AI can act wherever work happens.
Track & Trace AI Worker
Manual track and trace is one of the biggest drains on logistics teams. The Track & Trace AI Worker runs continuously so your team doesn't have to.
- Monitors every shipment across most modes of transport, 24/7
- Detects missing or delayed tracking in real time
- Contacts carriers and drivers automatically to resolve issues
- Updates shipment data according to your configured rules
- Escalates to your team only when human judgment is needed
By reducing manual tracking overhead by up to 70%, it frees your team from chasing updates and gives your customers reliable, real-time visibility.
Learn MoreIn-App AI Assistant
Meet the assistant built directly into the Shipwell platform. Connected to your transportation data, it answers questions and takes action without switching tools or systems.
- Answers questions about shipments, orders, and carrier contracts in plain language
- Creates orders and builds recurring shipments on request
- Applies filters and surfaces the information your team needs instantly
- Handles routine communications so your team stays focused on higher-value work
The result is faster, more informed decisions without the manual navigation that slows teams down.
MCP Server
What good is having a TMS if your AI assistant can't interact with it? MCP connects Shipwell to your systems, data, and partners so AI can act wherever work happens.
- Triggers actions and enacts workflows across your systems and partners
- Connects external AI assistants and agents directly to Shipwell data
- Enables AI to coordinate work across teams, tools, and business partners
- Gives connected systems real-time access to Shipwell shipment data and workflows
What starts as execution inside Shipwell becomes coordinated action across your business.
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The Next Wave of AI Workers
We started by developing AI tools that make an immediate impact–but that’s only the beginning. Soon, you’ll be able to unlock even more value from your digital workforce with new AI workers, workflows to give you more ways to save time, reduce costs, and stay ahead of every challenge.
Knowledge and Process Worker
Logistics Planning Worker
Settlement & Freight Audit Worker
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We're expanding our Al worker ecosystem with new specialized workers designed to streamline your logistics operations. Be the first to know when new Al workers become available.
Customizable Settings and Audit Trails for Every Move
Shipwell’s AI capabilities are built on a foundation of trust, security, and compliance—so you can confidently put AI to work in your supply chain.
SOC 2® Compliant:
Cloud-native architecture with 99.9% uptime and robust data privacy controls, so your sensitive supply chain data stays protected and your operations remain uninterrupted.
User Access Control
User authentication and permission enforcement integrated with your existing Shipwell systems, ensuring only authorized team members can access critical information and reducing the risk of data breaches.
Secure Data Handling & Audit Trails
Every shipment and communication is protected, with all worker actions logged for full audit ability, giving you confidence that your data is secure and every action is traceable.
Customizable Settings
Control worker behavior, communication channels, and operational parameters to fit your business needs, so you maintain oversight and flexibility as your operations evolve.
SOC 2® Compliant
Cloud-native architecture with 99.9% uptime and robust data privacy controls, so your sensitive supply chain data stays protected and your operations remain uninterrupted.
User Access Control
User authentication and permission enforcement integrated with your existing Shipwell systems, ensuring only authorized team members can access critical information and reducing the risk of data breaches.
Secure Data Handling & Audit Trails
Every shipment and communication is protected, with all worker actions logged for full audit ability, giving you confidence that your data is secure and every action is traceable.
Customizable Settings
Control worker behavior, communication channels, and operational parameters to fit your business needs, so you maintain oversight and flexibility as your operations evolve.
For more information, visit our privacy policy.
A Home for AI in TMS
Behind every AI tool is a place to manage, configure, and scale them. That’s what Shipwell’s AI Studio is built for - your central hub to activate agents, set preferences, monitor performance, and customize the experience for your business.
Think of it as mission control for your AI workforce. Whether it’s fine tuning how your workers communicate with carriers or extending your assistant’s reach across the platform, Shipwell makes it easy to put AI to work exactly where you need it.
AI That Works Where It Matters Most
Save Time
Do more with less. Autonomous AI workers and intelligent workflows handle repetitive logistics tasks, freeing your team to focus on growth and higher-value work.
Reduce Costs
Cut overhead & prevent delays. By automating busywork and optimizing shipments, Shipwell’s AI delivers ROI, turning your TMS into an investment that pays for itself.
Gain Clarity
Seeing is believing. With real-time insights and proactive track & trace, your team makes smarter decisions and stays confidently in control across the supply chain.
See How AI Works Inside Shipwell
From our autonomous Track & Trace Agent to the always-on in-app Assistant, Shipwell’s AI tools are built to eliminate redundant work, boost efficiency, and give the scale you’ve always wanted.
Request a DemoFrequently Asked Questions
What are Shipwell’s new AI Workers?
Shipwell's AI Workers are autonomous digital agents, including the Track & Trace AI Worker and In-App AI Assistant, designed to automate logistics tasks and extend your team's capacity without adding headcount.
How quickly can I start using the Track & Trace Worker and AI Assistant?
Both can be activated and configured in minutes once inside the Shipwell platform without additional IT integration.
What does the Track & Trace Worker do?
The Track & Trace AI Worker monitors shipments around the clock, flags exceptions, and coordinates with carriers to resolve issues before they escalate, reducing manual tracking overhead by up to 70%.
How does the In-App AI Assistant help my team?
The assistant removes administrative drag by answering natural-language questions using your live platform data. It provides details on address book entries, appointments, carrier records, contracts, invoices, orders, reporting data, routing guides, shipments, and tenders as well as pulls responses from the Shipwell Help center.
Can I customize how AI Workers interact with my team and partners?
Yes, Shipwell’s AI Studio lets you configure worker behavior, communication preferences, branding, and permissions to fit your business needs.
What communication channels do the AI Workers support?
Agents can communicate via Shipwell email, in-platform messaging, notifications, and SMS. Future updates will add phone calls and direct email integrations.
How do AI Workers improve compliance and accountability?
Every action taken by an AI worker is logged in a complete audit trail, providing transparency, supporting dispute resolution, and ensuring compliance with enterprise standards.
Will Shipwell’s AI Workers work with my existing systems?
Yes. AI Workers connect to your existing systems through Shipwell's API and MCP Server. Teams already on Shipwell's TMS get AI Workers fully integrated within the same environment, with shipment data, carrier records, and workflows connected across the platform.
How secure is my data with Shipwell’s AI features?
Shipwell is SOC 2 compliant, uses role-based access control, and provides secure data handling with full auditability for every worker action.
What kind of ROI can I expect from Shipwell’s AI Workers?
Results vary by operation, but customers see measurable impact quickly. Airlite Plastics reduced manual tracking overhead by 98% using the Track & Trace AI Worker, cutting carrier follow-up time from four to five hours daily down to about one hour. Teams managing 1,000 shipments per month typically save 70 to 90% on manual tracking costs. Calculate your ROI using our Track & Trace AI Worker here.
Can I activate or deactivate AI workers as needed?
Yes, you can easily activate, deactivate, and manage workers through the Shipwell platform, giving you full control over your digital workforce.
What future AI workers are planned for Shipwell?
Upcoming workers will focus on customer service, dispatch optimization, invoice processing, compliance monitoring, and advanced predictive workflows.
Is there a way to monitor and measure worker performance?
Yes, Shipwell provides analytics dashboards to track worker performance, usage statistics, and key metrics like response time and completion rates.
How can I stay updated on new AI features and general availability?
You can sign up for updates and notifications about new AI workers and features directly on this page, or within the Shipwell platform.
Do I need the full Shipwell platform to use AI Workers?
It depends on the product. The Track & Trace AI Worker is available as a standalone module so you don't need the complete Shipwell platform to get started. The In-App AI Assistant is built into the Shipwell platform and available to customers on Shipwell's TMS. MCP Server extends the Shipwell platform's capabilities to your external systems and is available to existing Shipwell customers.
