.svg)
Food Producer Increases On Time Delivery, While Increasing Orders 2x with Shipwell
Explore how a shelf-stable foods provider improved on time delivery with Shipwell by unifying food logistics and automating communications.
Read Full Story
100%
on time delivery during Covid-19
50%
reduction in claims
The Challenge
Rising Demand Exposed Costly Workflows & Multi‑system Broker Coordination
As demand rose, a shelf‑stable foods provider found its teams trapped in manual work and broker phone-and-email tag across multiple systems. Order management, tracking, and payments lived in silos, creating many touchpoints and little visibility—draining time and margin while jeopardizing service levels needed to protect customer commitments and on‑time expectations.
The Outcome
One Food Logistics Platform Unified Visibility, Streamlined Communications, and Elevated Service
By moving to Shipwell’s connected TMS platform, the team began managing quoting, tendering, tracking, and payments from a single interface. Automated order and broker communications replaced calls and email chains, while cross‑broker visibility made exceptions easier to spot and resolve. The result: faster decisions, fewer touchpoints, and a better customer experience via on time delivery.
About The Customer
Our partner produces, packages, assembles and distributes high-quality, shelf-stable food products to branded food companies and food banks. By adopting Shipwell’s connected platform, the company was able to dramatically increase carrier lanes, streamline communications and save time and money.
Challenges
Costly Communication and Processes
The company was looking to increase efficiencies and save time by eliminating manual processes and streamlining communications. Supply chain teams were expending too much energy navigating multiple systems and making calls and sending emails to broker partners.
Solution
The food logistics company can now handily manage a fast-growing shipping volume while making smarter decisions up and down its supply chain.
Increase Visibility and Efficiencies
By adopting the Shipwell platform, our partner now can view and manage its entire shipping operation through one, connected interface. Communication and order management are automated and streamlined, so teams focus on high-priority tasks, enhancing the customer experience.
Doubling Carrier Lanes Without Increasing Team Capacity
The company was faced with an unexpected challenge at the start of COVID-19: Its orders nearly doubled. Shipwell’s platform has increased efficiencies, empowering teams to double shipping volume and keep up with demand, without added costs.
Greater Visibility All in One System
Like many enterprises, our customer employs more than one brokerage, each with its own TMS. It’s now able to see and track 100% of their shipments within our platform — from quote management to shipment tracking to payment processing — regardless of what brokerage they are using.
Increase in On time Deliveries
The company’s operation is more nimble and better able to quickly react and recover when disruptions occur. This newly acquired “superpower” has greatly improved on time delivery rates, even as much as a 100% record in critical months.
This global leader in shelf-stable food processing produces, packages, assembles and distributes high-quality products to branded food companies and food banks.
500+
Food & Beverage
Download the case study
Thinking about making your freight operations more shelf-stable? Download the complete case study & share how increased visibility via TMS can make your business more efficient.
Download the Case Study
Recognized As The Best In The Industry
Want To See How Shipwell Can Drive Similar Results For Your Business?
Schedule a time to talk to one of our platform experts today.
