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Your ROI with Shipwell
Make smarter, more proactive decisions with advanced shipment management, all within Shipwell's TMS
Operational Impact Summary
Your AI Worker delivers measurable operational impact across labor, service, and cost control.
1 FTEs
Capacity Unlocked
Equivalent team capacity freed
70% reduction
Manual Workload Reduction
Fewer manual calls, emails, and status checks
$0 year
Exception Cost Exposure Reduced
Earlier detection lowers the cost to resolve issues
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“The ROI was immediate – the Track and Trace AI worker is already handling about 98% of the tracking updates we used to do manually. We've practically eliminated an hour a day of sending out carrier emails and uncovering delivery details for invoicing.”
Jeremy Forster
Senior Director, Supply Chain at Airlite Plastics
Stop Chasing Shipments. Let AI Handle the Track and Trace.
Shipwell’s Track & Trace AI Worker delivers continuous visibility, faster resolution, and real operational relief–without adding headcount or complexity.
Request a DemoExisting Shipwell customers can contact their Customer Success Manager to activate digital workers.
Frequently Asked Questions
The worker continuously monitors your shipments, identifies missing or delayed tracking, and automatically communicates with carriers or drivers to resolve issues. It handles the research, follow-ups, and updates your coordinators would normally do—freeing them to focus on exceptions, carrier performance, and customer relationships.
No. The worker handles repetitive track and trace tasks, not strategic decision-making. It eliminates the constant follow-ups and data hunting so your coordinators can focus on work that requires human judgment—like managing complex exceptions, negotiating with carriers, and building customer relationships.
You configure the worker's behavior in AI Studio. You define which shipments to monitor, how often to check tracking, when issues should trigger outreach, and whether the worker updates data automatically or requests approval first. The worker follows your rules consistently.
You decide how the worker responds. Options include:
- Automatically updating the data
- Requesting your approval before making changes
- Notifying your team without changing anything
All configurations are set in AI Studio based on your preferences.
